I generally play roulette at the Grosvenor Casino in Knightsbridge, so when they opened an online version of their casino, it was inevitable that I will give them a try. While they might not have the best bonuses and promotions out there, they more than make up for it with the variety of games they have, they have games from over 6 different providers. Also they customer service is what you would expect from a big brand like the Grosvenor, A 5 star service as far as I am concerned.Antwone S
Grosvenor Casinos which was started in 2008 by the Rank Group is one of the few casinos which mainly operate on gourd in the UK. The Rank group is one of the most prestigious casino groups operating in the UK today. While the introduction of their online version is rather new, they borrow from a rich history of casino gaming in the real world. Having multiple famous brick and mortar establishments has been handy in providing them with an already established customer base and the Rank Group has been encouraging their land customers to sign up on the online casino. This connective marketing, however, is a two-way street. Land based customers have been availing promotions and bonuses on the online casinos while online customers can avail a search feature that will allow them to look for a land based Rank Casino near them.
The Grosvenor Casino offers bonuses on sign up like all other online casinos. Any new customers can benefit of a £20 deposit bonus and up to £500 cashback on any losses they make in their first month. If you are already a member of any of the land based casinos, you will also entitled to a free £20 no deposit bonus.
|Type of Bonus||Amount||Bonus Description|
|Deposit Bonus||£20||Available within 24 hours after your first deposit|
|No Deposit Bonus||£20||If you are a member of one of their land based casinos|
As soon as you open up the homepage you are greeted by some very appealing numbers and great graphics. While these graphics cannot really be compared to other sites such as those of Mr. Green, they manage to hold their own. Grosvenor has managed to maintain the right amount of balance when it comes to going for great graphics and simplicity. A rotating banner showcases some of the bet games on the website. Although it doesn’t really provide snapshots or other directives for new customers, the interface is simple enough to follow and a new user can easily find their way towards the registration page.
Grosvenor Casinos offer a diverse yet complex array of games on their online version. This is because of the multiple software that power the casino. These include Playtech, IGT, Ash Gaming, Electracade, Novo Gaming, and Evolution gaming. Divided into the following categories, Grosvenor offers diverse range of games that will suit any palate. The games on the Grosvenor casino website have been developed by a number of developers but chief among them is Playtech. Other developers that were involved in game creation include Electracade, Greentube, Evolution Gaming, OpenBet, IGT Interactive, CryptoLogic and Novo. Games on the online casino can be accessed in two ways. The user may either choose to play in-browser and play the available games run on flash or opt for the downloadable version for a greater variety.
While Grosvenor Casinos hasn’t really won too many accolades they have received the Best Casino Group Award in 2012 by Casino Meister.
While the customer services that are provided have excellent response rates, the numbers of contact mediums are limited. Customers may get in touch with Grosvenor help by calling them, through email or snail mail. If they are looking for in-browser solutions then they can access articles which serve as FAQs in order to answer their queries. The lack of a Live Chat service however is disappointing.
The variety of game on the online casino is incredibly diverse dude to the number of developer. Another factors to consider that the game play is seamless and of great quality because of the affiliation with Playtech.
Licensed by the UK Gambling Commission under the Grosvenor Casinos® title, the casino is regulated by the Alderney gambling Control commission which not only keeps an eye on the online casino but also the offline ones.
While the Grosvenor casinos draw on a rich history of success when it comes to offline casinos, the small sign up and welcome bonuses are disconcerting. In addition, the absence of a live chat feature also poses a problem for users looking to seek immediate help.
Whilst its offline history provides it with much credibility, the added Gamcare certification doesn’t hurt. Regulation by the Alderney gambling Control commission ensures that all transactions are done in a transparent manner. In addition all personal information is encrypted and the site is SSL certified through VeriSign.
What we love about the Grosvenor Casino is that it has managed to seamlessly connect its two online and offline service. If you’re a member of the Rank Casino group then the opportunities for you on the Grosvenor Casino are endless. On the side of the picture however the picture isn’t so very bright. The sign up bonus is dismally small and the lack of a live chat feature is also off putting.
4.0/5 stars for Grosvenor casino simply because of the variety of games they offer and the quality of game play.